DKatalis - UX Writer (Talent Pool)

• Create clear, concise, and helpful content that guides users through our digital banking products and makes complex financial concepts easy to understand. • Write and improve UX copy across apps, websites, and other digital touchpoints, including navigation, instructions, forms, notifications, error messages, and confirmations. • Design content flows that help users understand their options, make informed decisions, and complete tasks with confidence. • Establish and maintain content standards, including voice and tone, terminology, grammar, and writing principles, to ensure a consistent experience across products. • Collaborate with Product Designers to integrate content into user journeys, wireframes, prototypes, and interface designs from the start of the design process. • Identify and solve content-related usability issues, such as confusing instructions, unclear terminology, inconsistent messaging, and unnecessary cognitive load. • Develop and improve content patterns and reusable copy components within our design system, ensuring content can scale consistently across products and platforms. • Balance user needs, business objectives, regulatory requirements, and technical constraints when crafting product content. • Content Strategy and Process • Use user insights, data, and content strategy to ensure product communication meets user needs and supports measurable business outcomes. • Identify content-related user problems and determine what research or data is needed to understand them. • Work with research, data, and product teams to evaluate user comprehension, test content alternatives, and translate findings into actionable improvements. • Develop content strategies for product features and user journeys, ensuring the right information reaches users at the right time. • Partner with Product Managers, Product Designers, and business teams to define product goals, clarify value propositions, and align content with intended user and business outcomes. • Simplify complex financial information, product mechanics, and business requirements into accessible, actionable language. • Define and monitor content success metrics, such as task completion, comprehension, error rates, and customer support contacts, where relevant. • Minimum 5 years of experience in UX writing, content design, or a related field for digital products. Fintech or banking experience is a plus. • Fluent in English and Bahasa Indonesia language • A strong portfolio showcasing content design across digital products, including user flows, interface copy, content strategy, and complex problem-solving. • Proven ability to translate user research, business requirements, and product complexity into clear, practical, and user-centered content solutions. • Strong understanding of information architecture, interaction design, usability principles, and how content shapes the overall product experience. • Experience conducting or contributing to content testing, usability research, and data-informed content improvements. • Excellent communication, facilitation, and stakeholder management skills, with the ability to explain content decisions to audiences without prior project context. • Experience establishing content guidelines, reusable content patterns, or voice and tone standards across products. • Strong collaboration skills and the ability to work effectively with Product Designers, Product Managers, engineers, researchers, and business stakeholders.