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Jobs(31,341)/Customer Success Manager Role(554)/surge-ai (31) - Customer Success Manager

surge-ai - Customer Success Manager

Remote - United States1mo ago

Remote Mid NA Artificial Intelligence Customer Success Manager Account Manager Project Planning Cross-functional Collaboration Customer Success

Requirements

• 3+ years of experience in customer success management or project leadership in tech or AI-related fields, with a proven track record of successfully delivering complex solutions • Resourceful problem-solver with a strong grasp of AI and machine learning concepts, particularly in natural language processing, able to translate technical requirements into actionable project plans • Self-motivated professional with excellent communication skills, capable of articulating complex technical solutions and independently optimizing systems to meet client needs

Responsibilities

• Manage customer engagements as a trusted advisor, developing a deep understanding of clients' AI strategies and overseeing high-quality data projects to ensure they meet SLAs and goals • Lead cross-functional collaboration, interfacing with engineering and operations teams to ensure excellent deliverables and timely execution • Drive client relationship management by maintaining strong connections, ensuring satisfaction, addressing concerns, and acting as the primary point of contact

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