vantageanalytics - Director, Global Accounts
Requirements
• Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform. • Experience managing managers and developing account leaders. • A track record of net revenue retention, renewal, and upsell results across an enterprise portfolio. • Commercial fluency: you own SOWs, pricing, and billing disputes without needing Finance or Legal to translate. • Experience as a member of a senior leadership team, including planning and budgeting for a function. • Experience building capacity models, such as accounts per manager, account segmentation, and health scoring. • Credibility with senior client stakeholders, including in difficult conversations. • Working knowledge of retail media and commerce media platforms, enough to guide adoption and speak to the roadmap. • A proactive, relationship-led approach, with clear written and verbal communication to senior management.
Responsibilities
• Own revenue growth across our existing client base, with an expansion and upsell plan and a net revenue retention (NRR) target for every account. • Build deeper, more strategic relationships with our largest accounts, acting as executive sponsor and stepping in early on renewals, escalations, and negotiations. • Set the account strategy and playbook as we scale across regions and markets, including account plans, QBR cadence, and renewal motions. • Plan account coverage as the portfolio grows, so every client is well served. • Lead, coach, and develop the account team with a focus on revenue and relationship building. • Forecast account team capacity to match client growth and build the case for new hires before coverage gets stretched. • Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes. • Partner with Client Success, Launch, AdOps, Product, and Engineering so client needs shape the roadmap and delivery stays consistent across regions. • Report on net revenue retention, upsell, renewals, and client satisfaction to senior leadership. • Ability to travel within North America and internationally, up to 50% of the time.
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