conveo - Research Ops Associate
Requirements
• Manage participant recruitment end-to-end • Coordinate recruitment across panel providers to ensure the right participants are sourced for each study • Monitor recruitment progress, track quotas, and flag issues early - including slow recruitment, quality concerns, or participant drop-off • Review participant interviews for quality and fraud signals, ensuring only valid responses are counted • Liaise with panel partners to troubleshoot issues and keep studies on track • Keep study quality high • Review and quality-check discussion guides before studies go live, making sure they're accurate, well-structured, and ready for participants • Complete quality assurance tasks across active projects, catching errors before they become problems • Support Research Insight Leads in maintaining the high standard Conveo is known for • Keep operations running smoothly • Track project status accurately across multiple live studies at once • Communicate clearly and proactively within the team — raising risks early and keeping everyone informed • Build and maintain good operational habits that make processes faster and more reliable over time • Non-negotiables • A proven self-starter — show us something you taught yourself, built, or figured out on your own • Smart, determined, and ready to roll your sleeves up • Highly organised with exceptional attention to detail • Strong communicator — clear, concise, and proactive • Comfortable working at pace in a fast-moving startup environment • Some experience or genuine interest in market research, consumer insights, or UX research • Self-motivated — you don't need chasing, you need space • Ownership, not excuses • Detail-oriented but never slow • Low ego, high standards • Excited by AI and what it means for research • Here to grow — into research, into client success, into whatever comes next
Responsibilities
• You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team combines decades of market research knowledge, incredible engineering ability, and experience building companies. You'll sit within the research team, working closely with Research Insight Leads and Client Success to keep projects running smoothly. • #3 How we operate • We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. • We work hard, and we have fun. • To keep our quality bar incredibly high, we want to execute with the smallest possible team.
Benefits
• At Conveo, you'll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That's why we run quarterly team off-sites where we disconnect, reset, and have fun. • A front-row seat at a hyper-growth, YC-backed AI company • Direct access to founders and senior operators from day one • A genuine path into research or client success as you grow • A culture built on taste, speed, ownership, and ambition
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