mistral.ai - Customer Success, EMEA

• CUSTOMER SUCCESS OWNERSHIP • Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. • Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. • Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. • Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. • Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. • Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. • Develop and deliver customer training, enablement programs, and best practices to drive adoption. • Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. • STRATEGIC CUSTOMER GUIDANCE • Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. • Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. • Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. • Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. • CROSS-FUNCTIONAL COLLABORATION • Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives. • Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. • Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.