Mistral - Customer Success, APAC
Requirements
• 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment. • Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention. • Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams. • Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences. • Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success. • Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential. • Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges.
Responsibilities
• Customer Success Ownership • Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions. • Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs. • Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction. • Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn. • Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns. • Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap. • Develop and deliver customer training, enablement programs, and best practices to drive adoption. • Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics. • Strategic Customer Guidance • Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes. • Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production. • Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes. • Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions. • Cross-Functional Collaboration • Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value. • Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.
Benefits
• We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. • For the most up-to-date details on benefits available in your location, please refer to our Benefits page. • Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy.
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