InMarket - SVP, Client Success

• Learning velocity. You can point to a time you were dropped into unfamiliar territory — a new category, a new function, a new kind of client — and became genuinely useful faster than anyone expected. You know precisely what your current development edge is and you can name it without being asked twice. • Learning velocity. • Depth in one half, credibility in the other. You have led either operations or account management at real scale, and you have enough hands-on exposure to the other to be credible on day one and expert within two quarters. We are not requiring that you have already run both. • Depth in one half, credibility in the other. • Operational rigor. You run on data and cadence. You can build a forecast, defend a number, design a workflow, and hold a team to a service level — and you enjoy it. • Operational rigor. • AI fluency, applied. You have already used AI to change how a client-facing team works — not attended a workshop about it. You can point to specific workflows you helped redesigned, what it saved, where it failed, and how you brought a skeptical team along. You are opinionated about where AI belongs in client work and where it does not. • AI fluency, applied. • Relationship instinct. Senior clients are familiar with your name. Internally, you build trust across functions that do not report to you, and you can hold a hard line without burning the relationship. • Relationship instinct. • Revenue accountability. You have carried or materially influenced retention, renewal, or expansion targets, and you know your actual numbers rather than a rounded story about them. • Revenue accountability. • Building something that did not exist. A team, a process, a function, a service line. You have been the person who made structure where there was none — whether or not you were the most senior person in the room when it happened. • Building something that did not exist. • People leadership. You have led teams including at least one layer of managers, or you can show clearly why you are ready to. You have hired well, and you have addressed underperformance rather than waiting it out. • People leadership. • Experience level. Roughly 8–12 years in client-facing operations, account management, or customer success, with at least 3 years leading teams. We will weigh trajectory as heavily as total tenure. • Strongly preferred • Strongly preferred • Managing a team responsible for $25M+ annual revenue. Bonus points for scaling that exponentially • Background in adtech, martech, data, measurement, retail media, or agency-facing SaaS — comfort with audience data, campaign activation, and attribution or incrementality measurement. • Experience serving brands and agencies simultaneously, with the political nuance that it requires. • Multi-product environment where the same client buys more than one thing. • Experience in a company that went through a real stage change — growth, acquisition, or professionalization — whether or not you were the one leading it.