videa.ai - VP, Customer Success

• STRATEGIC ACCOUNT LEADERSHIP • Oversee executive relationships and commercial outcomes for all of Videa’s customers. Set and execute account strategies for DSO partners, steering and adapting Videa’s internal operating model to best serve customers • Improve and manage complex installation processes, maintaining set timelines, and ensure all new accounts are onboarded within the contractual agreements. • Provide team oversight and leadership sponsorship for Videa’s executive QBRs (including development of ROI analysis) • Mentor team to navigate complex stakeholder environments across clinical, operational, and IT leadership • REVENUE EXPANSION & VALUE REALIZATION • Convert pilots into scaled deployments, build a repeatable implementation motion hitting key KPIs, onboarding and train new customers, and unlocking cross-sell opportunities across Videa’s AI platform • Design pilot frameworks that demonstrate financial and clinical value, and turn at-risk pilots into successful deployments • Onboarding, technical training, and adoption training done in timely manner. • CROSS-FUNCTIONAL GTM LEADERSHIP • Serve as the connective tissue across Sales, Product, and Clinical Success • Partner with Product to shape roadmap and product packaging based on customer insights • Support Sales and Marketing by providing deal support and priming customers for referenceability • Act as primary source of internal visibility into strategic accounts for leadership team and the broader Videa team • WHAT IT IS LIKE TO WORK HERE • We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck. • We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.