Anaplan - Customer Success Business Partner, UAE & Emerging

• Fluent in Arabic and English, spoken and written — non-negotiable for this role given the customer base. • Previous experience driving value in customer success, presales, or management consulting roles, ideally within the GCC. • Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics, with the ability to relate directly to customers' underlying business challenges. • Familiarity with at least one of Anaplan's main Lines of Business (e.g., Finance, Supply Chain, or Sales Planning). • Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite and government stakeholders. • Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles. • A unique ability to translate complex technical concepts into clear, customer-friendly business value. • Familiarity with software development processes and design methodologies. • A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure. • Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects. • Openness to regular regional travel to customer sites across the GCC • Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales. • Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure. • Familiarity with Anaplan or comparable enterprise planning platforms. • Background in change management and enterprise-wide business transformation initiatives. • Experience crafting customer-facing collateral, such as success playbooks or templates. • Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices. • Prior experience working with sovereign or government-affiliated enterprise accounts. • Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) • We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. • Fraud Recruitment Disclaimer • It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. • Anaplan does not: • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. • All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence. • Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.