inductive-automation-llc - Customer Success Representative II
Requirements
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred but not required • 2+ years of experience in customer service, sales, or customer facing role • Experience with CRM systems, Zendesk and/or HubSpot preferred • Strong interpersonal skills and the ability to build rapport and trust with customers • Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges • Patience when dealing with customer inquiries or complaints • Organizational skills and the ability to manage multiple tasks and priorities simultaneously
Responsibilities
• Facilitating efficient communication between the Customer Success Team and Support Services Division to address all Support Plan-related inquiries, including verifying Support Plans • Proactively educating customers on various Support Plan options, effectively communicating the benefits of each and helping them select the best plan for their business needs • Generating new and renewal quotes for Support Plans, ensuring accuracy and timely delivery to customers • Conducting customer outreach to ensure prompt follow-up on Support renewals, through both email and phone communication • Utilizing product knowledge, problem-solving skills and training to enhance customer engagements • Implementing strategies and processes that deliver consistent customer satisfaction and retention • Coordinating with internal teams to access additional resources and facilitate the solutions and tools needed by customers • Delivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges • Handling customer issues or complaints with professionalism and empathy, finding swift and effective resolutions and recommending best courses of action to maintain customer satisfaction and loyalty • Maintaining accurate records of customer interactions, feedback, and support tickets in CRM or other relevant tools
Benefits
• Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment. • We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture. • The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering. • 100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance • Paid Time Off: Receive paid holidays, vacation, and sick time • 401k with Match: Save for the future with our company-matching 401k program • World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball • Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire
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