SecurityScorecard - Executive Customer Success Leader
Requirements
• High-Level Management: Ability to design lean, excellent processes that drive global efficiency. • High-Level Management: • Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence. • Command: • Competitive & Driven: "Hate to lose" mentality regarding churn, with a relentless focus on quota retirement and retention targets. • Competitive & Driven: • Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC. • Methodology Driven: • Communication: Effective verbal and written communication with the ability to lead senior-level engagements. • Communication: • 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth. • 5+ years of experience in the cybersecurity space. • Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals. • Extensive experience with 6 and 7-figure enterprise deals. • Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing. • Benefits:Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
Responsibilities
• We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for: • Global Leadership & Excellence: Lead, coach, and train a world-class team, pushing for excellence across every global region to ensure a unified, high-standard customer experience. • Innovation & AI Integration: Design and implement "rock solid," efficient processes energized by AI to ensure the organization remains lean, agile, and ahead of the curve in automated customer health tracking. • Operational Accountability: Run a "tight ship" by driving deep accountability both within the CS org and cross-functionally with Sales, Product, and Engineering. • Complex Process Management: Orchestrate high-level, complex customer journeys, ensuring the team is organized, reliable, and capable of navigating the intricacies of large enterprise risk teams. • Strategic Growth: Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that puts the customer’s needs first to solve their security challenges. • Attributes • Authentic & Ethical: Does the right thing, acts in the best interest of the company with transparency, and uses a consultative approach that puts the customer first. • Authentic & Ethical: • Proactive & Reliable: On top of the details and able to lean-in to rectify deals or accounts when they go south. • Proactive & Reliable: • Active Listener: Completely present and engaged when talking to stakeholders to build strong relationships and unlock business outcomes. • Active Listener: • Inquisitive: Naturally curious and able to synthesize complex information to articulate a strategy or solution on the fly. • Inquisitive:
Benefits
• Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. • SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. • We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected]. • Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. • SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI
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