Rapid Micro Biosystems - Senior Field Service Engineer

• Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer/regulatory agencies • Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions • Well-developed and professional output of written and spoken communications • Expertise in decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management • Computer/Microsoft Office proficiency, especially in Outlook, Excel • Professional email etiquette • Regularly makes decisions autonomously with little or no guidance/supervision; a trusted resource • Professional knowledge (JLPT N2 or higher) in the English language to effectively communicate with colleagues globally as well as to understand the documentation for the instruments being serviced • Experience working with mechanical systems consisting of pneumatic and servo controlled mechanisms • Experience working directly on software controlled instruments • Demonstrated experience working in ISO or GMP controlled environments in the life science field • Acquired knowledge of computer networking • Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required. • Strong understanding of the FSE role for mentoring and developing more junior FSE’s • Deep knowledge of procedures to effectively contribute to updates and procedure improvements • Minimum KōtōSenmonGakkō (Kosen) mechatronics or equivalent military experience. • Environmental Factors: • May be required to work on client sites for extended hours • Must be able to lift 75 pounds • Requires extended travel on short notice