Constant Contact - Principal Product Manager, Agent-First

Remote - Us or Remote, Ontario, Canada$160k - $160k1w ago

Remote Principal NA Artificial Intelligence Software Product Manager Principal Documentation Customer Engagement Later

Requirements

• 8+ years in product, with at least one specific example of 0-to-1 product you took from concept to scale. SaaS experience required; SMB experience strongly preferred. • 8+ years in product • Genuinely AI-fluent. You've shipped LLM-powered features in production. You understand prompt engineering, RAG, evals, and agent architectures well enough to argue with engineers about tradeoffs, and not just hand them a PRD. • Genuinely AI-fluent. • Direct experience building agentic systems (not just AI features bolted onto existing products). • Direct experience building agentic systems • Sharp on AI UX. You have strong opinions on when AI should be visible vs. invisible, when it should ask permission vs. just act, and the difference between AI that delights and AI that unsettles. • Sharp on AI UX. • Metrics-driven without being metric-blind. You build clear input → output → outcome pyramids and know which qualitative signals dashboards miss. • Metrics-driven without being metric-blind. • Customer-obsessed about SMB owners specifically. You don't think SMB customers are dumb because they don't read documentation. You understand they're brilliant operators who happen to hate marketing software. • Customer-obsessed about SMB owners specifically. • Bias toward action. You'd rather ship a rough version this week and learn than ship a polished version next quarter and guess. • Bias toward action. • Direct communicator. You give feedback kindly and clearly. You disagree in the room, commit when the call is made, and don't relitigate later. • Direct communicator. • Background in SMB SaaS or marketing technology. • Familiarity with multi-channel customer engagement. • Experience with PLG motions and self-serve onboarding. • A point of view on how AI is reshaping SaaS distribution and product design. • #LI-Remote #LI-HK1 • The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. • Pay Transparency - All Full Time Employees • $159,500—$191,400 USD

Responsibilities

• Own the customer-facing AI experience end-to-end. Define the core flows, ship them, instrument them, iterate. The quality of these flows is the product. • Own the customer-facing AI experience end-to-end. • Make the AI feel trustworthy. Small business owners won't hand over real work to an AI that doesn't show its reasoning, respect their constraints, or earn trust gradually. You'll define how the product communicates intent, surfaces tradeoffs, and graduates customers from supervised to autonomous use. • Make the AI feel trustworthy. • Pick the right leading indicators. Activation, time-to-value, weekly engagement, owner intervention rate, attributed outcomes. Retention is the lagging story — these are the levers. You'll commit to numbers and defend them. • Pick the right leading indicators. • Partner across product surfaces. Our customer-facing experience sits on top of shared platform capabilities used by other parts of the business. Coordinate with the PMs and engineers who own those layers to ship fast without creating tax for either side. • Partner across product surfaces. • Be opinionated about AI UX. Decide where LLMs make the product magical and where they make it brittle. Own the eval bar for agent behavior — accuracy, safety, brand tone, customer-appropriateness. Have a strong point of view on when not to use AI.

Benefits

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family • At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. • Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. • Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.