cloudinary - Lead Solutions Architect, Shopify Ecosystem

• Ship meaningful improvements to the AssetLink app, personally. You’ll write production code, make architectural calls, and own end-to-end delivery for the highest-impact adoption blockers. • Make AssetLink feel Shopify-native: embedded Admin UX expectations, app architecture patterns, APIs/webhooks, permissions, and operational readiness that meet Plus / enterprise standards. • Work closely with our partners at Shopify and key ecosystem technology and service partners to align on roadmaps, integration patterns, and joint customer needs with a bias toward what can be shipped. • Run tight feedback loops with Plus merchants, enterprise brands, and agencies to turn real implementation pain into scoped work, shipped improvements, and repeatable enablement. • Own reliability and KTLO: observability, runbooks, safe rollout strategies, and supportability so the app scales without becoming an escalation magnet. • What you’ll own: • End-to-end technical ownership of Cloudinary’s AssetLink Shopify app, from architecture and development through releases, upgrade paths, monitoring, and ongoing operations. • Shopify integration architecture and roadmap, defining the technical direction for Admin extensions, theme components, and workflow/automation touchpoints that drive adoption. • Customer/partner technical leadership. Lead technical discovery, architecture workshops, and design reviews with strategic customers, agencies, and Shopify/partner engineering teams. • Field-to-product signal. Translating ecosystem feedback into crisp requirements and tradeoffs for Product and Engineering; advocate for the right platform investments that unlock Shopify-scale integrations. • Ecosystem enablement. Produce reference architectures, implementation guides, and agency playbooks that reduce time-to-value and make Cloudinary repeatable in Shopify builds. • Team evolution. Operate as the single technical owner initially, and help define the roles, operating model, and hiring plan as adoption grows. • Success metrics: • AssetLink adoption and activation: growth in installed/active stores and usage of core workflows (linking Cloudinary assets to Products/Collections/Blogs and importing assets into Shopify). • Time-to-value: reduced time from install → connected account → first successful production workflow (including agency-led implementations). • Revenue and pipeline influence: measurable impact on Plus / enterprise opportunities where AssetLink credibility and Shopify-native architecture accelerate deal velocity or unlock expansion. • Reliability and operations: improved error rates, webhook/job health, and reduced support/PS. • Partner and agency enablement: increased number of agencies successfully implementing AssetLink.