Allium - Customer Success Manager

• 5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems. • 5+ years • building or scaling CSM teams and systems • Deep experience in Web3, blockchain, or infrastructure-as-a-service products, with a proven understanding of developer workflows, blockchain architectures, and the unique nuances of decentralized ecosystems. • Web3, blockchain, or infrastructure-as-a-service • Track record of developing and executing Customer Success strategies that drive adoption, retention, and expansion at scale. • developing and executing Customer Success strategies • Strong operational chops: you’ve built success metrics, account plans, onboarding frameworks, and customer journey maps. • Experience managing both large enterprise accounts (multi-stakeholder, complex deployments) and high-velocity digital-first users. • both large enterprise accounts • high-velocity digital-first users • Deep understanding of customer health modeling, risk mitigation, success planning, and executive stakeholder management. • Success in early-stage environments, with the ability to balance structure-building with day-to-day account management. • early-stage environments • Ability to work cross-functionally with Product, Engineering, Sales, and Marketing to align customer outcomes with company strategy. • Exceptional communication skills — comfortable operating at both the technical level and the executive boardroom level. • You've worked at an early-stage blockchain, crypto, or decentralized infrastructure company. • Experience building community-driven success programs (e.g., superuser programs, ambassador networks, decentralized governance touchpoints). • Prior experience in building Customer Education programs — documentation, webinars, and customer enablement initiatives. • Exposure to open-source projects or developer ecosystems as customers. • Strategic Customer Success Program Development • Revenue Expansion and Renewals • Blockchain and Web3 Infrastructure Expertise • Executive Relationship Management • Customer Health Scoring and Risk Management • Product-Led Customer Advocacy • SaaS and Infrastructure GTM Strategy • Don't take our word for it, what our customers say about us (https://www.allium.so/blog#love) • What some ~cool people have to say about us: • The Information's Top 50 Startups (https://www.allium.so/post/allium-named-to-the-informations-50-most-promising-startups-of-2025) • The Information's Top 50 Startups ( • https://www.allium.so/post/allium-named-to-the-informations-50-most-promising-startups-of-2025 • Mario Gabriele from The Generalist's Future 50 Startup List: https://www.allium.so/post/allium-named-awardee-of-the-generalists-inaugural-future-50-startups • Mario Gabriele from The Generalist's Future 50 Startup List: • Tomasz Tungus from Theory Ventures: https://tomtunguz.com/allium/ • Tomasz Tungus from Theory Ventures: • Bucky Moore from Kleiner Perkins: https://www.kleinerperkins.com/perspectives/allium-series-a/ • Bucky Moore from Kleiner Perkins: • Ok.. now for some tough love, here are the values we strive for at Allium: • Pro Athlete Mindset - Consistency. Day in and day out, in pursuit of excellence. A win yesterday does not guarantee (or even imply!) a win tomorrow. I hope anyone who supports a failing sports team will feel the pain (cough Man United fans) of inconsistency • Pro Athlete Mindset • Figure It Out & Extreme Ownership - Every day is unexplored territory. There are new engineering frameworks, new legal docs, new compliance, new sales, new regulations, and new operational procedures every single day. If you don’t know it, learn it. If you can’t learn it, find someone or a product that does it. If you can’t find someone, find someone who can find someone. It is never lack of resources, but lack of resourcefulness. • Figure It Out & Extreme Ownership • High Agency - (One of) the highest commonality between all successful people is their responsiveness, most successful billionaire CEOs still reply to emails within minutes (within working hours). And when you reply, respond fast with effective solutions - and even better, resolutions. If you’re looking for a superpower, you can’t go wrong with responsiveness. Well of course this doesn't make sense when you're an engineer coding in flow, but in general high agency of problem solving gets one very far in life • High Agency • Leading from the Front - No one is going to listen (and adopt) your suggestion unless you lead by example. It’s one thing to say We need to do XYZ this better & it’s another thing to build an MVP and say “This is the way we should do things”. The proof of work and momentum goes a long way. • Leading from the Front • Strong Opinions On the Future (loosely held) It is okay to be wrong, but what is not okay is not to have an idea of how a better future should be. Alliumites take pride in trying to improving everything about the company all the time. • Strong Opinions On the Future (loosely held) • Sense of (allium) business smell - There are number of folks who live to eat at Allium, but the Allium smell we are talking about is that we love folks who naturally want to know why and how the work they are doing builds leverage for their teammates and also relates to the business goals • Sense of (allium) business smell • We invite people of all backgrounds (https://www.allium.so/about). We have engineers who learnt coding much later in life, who learnt coding on the side, we have engineers who are still in school and we also have engineers who went to the top schools (CMU, Stanford, UIUC, UPenn, Oxford, NUS, Cornell), all are welcome if one comes in with a curious mind and an infectious work ethic.