Monzo - Credit Risk Manager, Portfolio Management

• Own Portfolio Monitoring & Forecasting: Build and oversee robust performance frameworks to monitor and forecast both risk and revenue metrics, ensuring our rapidly growing portfolio scales sustainably. • Own Portfolio Monitoring & Forecasting: • Drive Contractual Pricing Strategies: Architect and optimise an ongoing risk-based pricing program that balances commercial viability and fair customer outcomes. • Drive Contractual Pricing Strategies: • Fuel Engagement & Retention Loops: Design and deploy sophisticated credit strategies for lifecycle events, including product upgrades, engagement incentives, and balance transfer propositions that deepen customer loyalty. • Fuel Engagement & Retention Loops: • Execute Data-Driven Loss Mitigation: Develop proactive risk management frameworks—such as credit limit decrease strategies—to safely mitigate losses and support financially vulnerable customers. • Execute Data-Driven Loss Mitigation: • Lead and Nurture Talent: Manage, coach, and scale a high-performing team of 3 credit analysts, fostering a culture of technical excellence, continuous learning, and strong commercial focus. • Lead and Nurture Talent: • Cross-Functional Squad Collaboration: Act as the embedded credit risk expert within a multi-disciplinary squad, working side-by-side with Product, Engineering, Design, Marketing, Customer Research, and Risk & Control. • Cross-Functional Squad Collaboration: • Cross-functional Leadership: Build deep collaborative ties with wider credit functions and manage relationships with 2nd Line Credit Risk, Legal, and Compliance, while translating complex data into clear narratives for executive-level stakeholders. • Cross-functional Leadership: • How we work: • Our main tech hub is in London, but our data teams are based all over the UK — from Brighton to the Western Isles. • We love meeting in person, but there’s no pressure to come into the office, even if you’re nearby. You’ll do your best work where you feel most comfortable. • We value flexibility, connection, and wellbeing. You’ll have the freedom to work in a way that fits your life, whether that’s school drop-offs, avoiding rush hour, or making time for what matters most. • Work the way that works for you at Monzo! 💼 • You should apply if: • What we’re doing here at Monzo excites you! • You are a commercial, strategic credit leader with a deep understanding of unsecured lending portfolios—ideally with exposure to credit card lifecycle management. • You are a commercial, strategic credit leader • You thrive in ambiguous, "zero-to-one" environments. You love building strategies from scratch, questioning traditional banking norms, and working at pace. • You thrive in ambiguous, "zero-to-one" environments. • You have portfolio management experience, including risk-based pricing, retention, product upgrades, and loss mitigation strategies. • You have portfolio management experience, • You are a champion for both Credit and Conduct Risk. You naturally balance sharp credit instincts with a passion for protecting customers and delivering delightful experiences. • You are a champion for both Credit and Conduct Risk. • You are an exceptional stakeholder manager and storyteller. You can smoothly collaborate with engineering squads, align with legal and compliance partners, and influence up to executive leadership. • You are an exceptional stakeholder manager and storyteller. • You love developing people. You have a proven track record of leading analytical talent and are energized by the prospect of managing and growing a high-impact team. • You love developing people. • You have strong technical and data capabilities. You are comfortable digging into data yourself and driving a data-first culture (SQL is a must-have; Python and Looker experience is a plus). • You have strong technical and data capabilities. • The Interview Process: • Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions! • Initial call with the hiring manager • Final loop of interviews meeting the team • Our average process takes around 3-4 weeks but we will always work around your availability.