mistral - AI - Technical Customer Care Expert
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Requirements
• Bachelor’s degree or equivalent in Business, Communications, or a related field. • Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus). • Strong written and verbal communication skills in English (additional languages are a bonus). • Proficiency in customer support platforms (e.g., Intercom, Zendesk). Familiarity with tech products and basic troubleshooting. • Excellent problem-solving skills and a customer-first mindset.Ability to work collaboratively in a fast-paced, distributed team environment.
Responsibilities
• User Support: Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting. • Ticket Triage: Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed. • Knowledge Base Management: Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers. • Customer Communication: Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution. • Process Optimization: Identify common customer pain points and suggest improvements to streamline support workflows. • Customer Focus: Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.
Benefits
• Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies • A fun, dynamic, multicultural team and collaborative work environment — based primarily in Paris, London, the USA, and Singapore • Competitive salary and bonus structure • Opportunities for professional growth and development
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