palo-it - Senior AI-Native IT Business Analyst
Requirements
• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline. • At least 6 years of experience as an IT Business Analyst, with proven experience delivering software or digital product initiatives. • Strong experience in requirements elicitation, business process analysis, process re-engineering, and workflow design. • Think and work systemically, connecting business, technical, and organisational dimensions to ensure analysis drives meaningful outcomes • Hands-on experience writing user stories, defining acceptance criteria, and managing product backlogs in Agile environments. • Demonstrated experience managing requirements delivery, project timelines, and stakeholder expectations across multiple initiatives. • Confident in engaging and influencing at senior levels and able to navigate complex organisational dynamics • Proficiency with business analysis and delivery tools such as Jira, Azure DevOps, Visio, or other process mapping tools. • Practical experience using AI tools (e.g. ChatGPT, Claude, GitHub Copilot) to enhance business analysis activities • Experience working across the full software development lifecycle using Agile methodologies. • Experience in a technology consulting or consulting services environment. • Experience using analytics and reporting tools such as Tableau, Power BI, or Google Analytics. • Experience mentoring junior Business Analysts or providing technical guidance within a BA team. • Experience managing or supporting Product Owners or product teams. • Familiarity with enterprise applications and modern software architecture. • We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.
Responsibilities
• Lead requirement discovery workshops, design sprints, and stakeholder discussions to elicit and shape business and technical requirements from vague and ambiguous problem spaces for digital products and technology initiatives. • Gather, analyse, and document business, functional, and non-functional requirements through close collaboration with business users, product owners, SMEs, designers, technical leads, and other stakeholders. • Analyse and re-engineer business processes by mapping current and future-state workflows, identifying improvement opportunities, and translating business needs into scalable technology solutions. • Create and maintain user stories, acceptance criteria, product backlogs, and functional specifications. • Manage requirements delivery across the project lifecycle, including planning, estimation, prioritisation, risk management, and status reporting to ensure successful project outcomes. • Partner with Product Owners and Delivery Leads to prioritise features and backlog items based on business value and delivery objectives. • Work closely with Developers, QA Engineers, DevOps Engineers, and Designers throughout the software development lifecycle to ensure successful implementation. • Leverage AI-powered tools to improve business analysis workflows, including requirement gathering, user story creation, backlog management, process documentation, and workflow automation. • Validate AI-generated artefacts and recommendations to ensure accuracy, completeness, compliance, and alignment with business objectives. • Create process maps, workflows, mock-ups, or prototypes where appropriate to facilitate stakeholder alignment and solution design. • Participate actively in collaborative delivery practices, including mob programming or other cross-functional team sessions, to support effective solution development. • Build and maintain strong relationships with clients and stakeholders through proactive communication and effective expectation management.
Benefits
• Stimulating working environments • Unique career path • International mobility • Internal R&D projects • Knowledge sharing • Personalized training • Entrepreneurship & intrapreneurship • For more on our team culture and benefits, check out our careers page https://www.palo-it.com/en/career.
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