Element Biosciences - Field Service Engineer - Southeast

Remote - USA *$90k - $110k+ Equity3w ago

Remote Mid NA Associate Agricultural Engineer Technical Writing C++Java MATLAB Python

Requirements

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience) • Experience with NGS sequencing instrument and sequencing run set up preferred • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware • Strong time management, problem solving, organizational and relationship building skills. • Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems. • Experience with multiple full life cycle product launches preferred • Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred • Experience with fluorescence microscopy helpful • Excellent verbal and written communications skills, including technical writing abilities. • Must be flexible in working hours as this position may require customer support during non-regular business hours • Demonstrated account management skills preferred • Frequently moves boxes weighing up to 20 pounds • Location: • Remote – Atlanta, Raleigh-Durham, Orlando or Pensacola are ideal • Travel: • Domestic travel up to 80% • Job Type: • Full-time/Non-exempt

Responsibilities

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field with support when needed. • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner

Benefits

• $90,000 - $110,000 • In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off. • Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.