deaa6ad2-d184-436b-b69e-17f761da1d94 - Management Consultant
Requirements
• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required) • SAP qualified preferred • CEAP certification preferred • Supervisory experience and/or experience working with management and human resource professionals preferred • Familiarity with basic terminology and concepts used in employee assistance/human services programs • Experience delivering and coordinating critical incident response required • Experience working with diverse populations (bilingual preferred) • Knowledge of healthcare settings and community resources • Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks • Excellent written and verbal communication skills • Able to go above and beyond and to multi-task and context switch • Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply. • Our privacy policy: https://springhealth.com/privacy-policy/
Responsibilities
• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 1:30pm-10pm ET, but you may sit out of any time zone. • Coordinate critical incident response requests • Deliver virtual critical incident response requests • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. • Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). • Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.
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