Paloma Health - Graduate Technical Support Agent
Requirements
• A degree (or expected degree) in Computer Science, Engineering, Maths, Physics or a related technical field • Strong communication skills, both written and verbal • Interest in supporting users with technical challenges, incl. troubleshooting and configuration. • Foundational understanding of web applications, APIs, and cloud infrastructure through coursework, projects, internships, or self-learning • Comfortable learning new technologies and working in a fast-paced environment • Strong analytical thinking and attention to detail • SQL and relational databases (e.g. PostgreSQL, BigQuery) • Reading and understanding application code (preferably C#) • REST APIs and web services • Cloud platforms such as AWS, GCP, or Azure • Debugging tools, logs, and monitoring systems • Desired but not essential skills and experience include: • Internship, placement year, or project experience in a technical or support role • Scripting experience with Python, JavaScript, Bash, or Google Apps Script • Familiarity with low-code tools such as N8N, Make, or Zapier • Interest in AI-enabled tooling and developer workflows
Responsibilities
• Deep-Dive Investigation: Triage and investigate escalated technical issues related to our internal platform and patient workflows. This includes Code-Level Analysis, like reading and debugging code to identify the root cause of bugs before escalating to the core development team. • Deep-Dive Investigation: • Data Forensics: Write SQL queries to verify data integrity, fix stuck clinical pathways, or generate ad-hoc reports for the product team. • Data Forensics: • Feedback Loop: Document bugs clearly with reproduction steps and work closely with developers to prioritise fixes. • Feedback Loop: • SaaS tool administration: You will support the administration and licensing of our internal SaaS tools, e.g. across customer support, marketing and HR software systems.
Benefits
• You will be part of a mission-driven organisation that’s transforming access to autism and ADHD care in England. For all employees, we offer: • A strong and positive culture that prioritises staff well-being, transparency, and career development. This includes quarterly development conversations and clear career progression pathways. • Protected time and budget for team connection, learning, and community-building. • Comprehensive compensation, including: • Salary of £40,000 per year with some flexibility based on experience • Annual salary reviews, ensuring they are competitive • 5% employer pension contribution • Equity compensation through Share Options in Paloma Health • Private Medical Insurance • Employee Assistance Programme • Professional Registration Fees Allowance for clinicians • A unique annual leave benefits package which includes: • 37 days of annual leave. This is 28 standard days, plus eight bank holidays, plus your birthday off. • Option to buy an additional 5 days per year (giving a maximum of 42 days) • Where required, 2 days per year of special leave, for events that can happen in life, whether personal or family-related • Additional benefits include: • A premium performance company laptop • Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. • NHS discounts, including the Blue Light Card (as we are an NHS provider). • Equality & Diversity
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