playson - Technical Support Specialist
Requirements
• Ready to work night shifts • Hands-on software development experience with Java, C#, Node.js, or TypeScript • Familiarity with monitoring tools such as Elastic, Dynatrace, Grafana • Strong problem-solving and troubleshooting skills • Effective communication skills (both written and verbal) • At least Upper-Intermediate English proficiency in both writing and speaking • Eagerness to learn quickly and grow technically • Working knowledge of XML and JSON • Basic experience with Git and version control workflows • Understanding of API protocols, e.g., REST • Awareness of the software development lifecycle (SDLC) • Familiarity with cloud infrastructure platforms like AWS, Azure, or GCP • Experience using Jira and Atlassian stack tools • Basic understanding of QA processes and test environments • Previous experience in technical support roles, DevOps, or site reliability positions • Practical experience with monitoring systems • Exposure to Agile frameworks such as Scrum or Kanban • Basic project management skills
Responsibilities
• Provide full customer support for partner integrations during night shifts • Test integration protocols and troubleshoot issues related to them • Offer second-level customer support as needed • Deliver excellent service across five different work shifts per week • Analyze problems, find appropriate solutions, and understand the software development lifecycle (SDLC)
Benefits
• Competitive Salary in EUR with annual performance reviews • Quarterly Bonuses through a transparent system • Flexible work schedule options available • Option to work remotely for greater flexibility and comfort • Comprehensive medical insurance coverage, including your significant other • Financial support provided during special life events such as weddings or the birth of children • Unlimited paid vacation leave offered without any restrictions on usage • Unlimited paid sick leave granted to take time off when needed for health reasons
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