Samsara: Apply to open roles today - Business Operations Manager, Technical Support Ops - Remote
Requirements
• Platform20 jobs • Procurement1 job • Product Marketing5 jobs • Product Specialists3 jobs • Recruiting7 jobs • Revenue Operations35 jobs • STCE & Maintenance5 jobs • Safety AI4 jobs • Sales Business Operations1 job • Sales Engineering21 jobs • Sales Exec Admin1 job • Sales Strategy6 jobs • Software Engineering1 job • Supply Chain5 jobs • Telematics4 jobs • US Commercial AE11 job • US Enterprise Sales1 job • US Mid Market AE21 job • US Public Sector1 job • Atlanta, GA(1 job) • Atlanta, Georgia, United States(5 jobs) • Austin, TX(1 job) • Bengaluru - BLR1(11 jobs) • Boston, MA(1 job) • Calgary, Canada(1 job) • Canada - Remote(1 job) • Chicago, IL(1 job) • Columbus, OH(1 job) • Dallas, TX(1 job) • Denver, CO(1 job) • Houston, Texas(1 job) • Las Vegas, NV(1 job) • London - UK2(3 jobs) • London - UK2; London, England, United Kingdom(1 job) • London, England, United Kingdom(8 jobs) • London, England, United Kingdom; Remote - UK(1 job) • Los Angeles, CA(1 job) • Mexico City, Mexico(1 job) • Minneapolis, MN(1 job) • Montreal, Québec(1 job) • Phoenix, Arizona(1 job) • Phoenix, Arizona, United States(2 jobs) • Portland, OR(1 job) • Québec City, Québec(1 job) • Remote - AR(1 job) • Remote - CO(1 job) • Remote - Canada; Remote - US(1 job) • Remote - Dallas(1 job) • Remote - Edmonton(1 job) • Remote - IN Metro(1 job) • Remote - LA(1 job) • Remote - MN(1 job) • Remote - MS(1 job) • Remote - NC(1 job) • Remote - ND(1 job) • Remote - NY(1 job) • Remote - NYC(1 job) • Remote - NYC; Remote - SF Bay Area; Remote - TX(1 job) • Remote - OR(1 job) • Remote - PA Metro(1 job) • Remote - Poland(1 job) • Remote - South Dakota(1 job) • Remote - VA(1 job) • Remote - VT(1 job) • Salt Lake City, UT(1 job) • San Diego, CA(1 job) • San Francisco - SF9(8 jobs) • San Francisco, CA, United States(3 jobs) • Seattle, WA(1 job) • Toronto, Canada(1 job) • Vancouver, Canada(1 job) • English (CA)Français (CA)Deutsch (DE,AT,CH)Français (FR)Español (MX)Nederlands (NL,BE,LU)English (UK)English (US)
Responsibilities
• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes. • Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership. • Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization. • Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives. • Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem. • Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation. • Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed • Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Champion, role model, and embed Samsara’s cultural principles
Benefits
• Remote - Canada • Remote - PA Metro • Planning • Remote - Canada • Supply Planning Intern - Summer Intern • Platform • Staff Software Engineer - Platform and Infrastructure • Bengaluru - BLR1 • Staff Machine Learning Engineer - Edge AI • Staff Software Engineer - Platform • Remote - SF Bay Area • Senior Machine Learning Engineer - Platform • Remote - Poland • Associate Product Manager • Staff Mobile Engineer - Mobile Platform • Remote - Canada • Remote - Canada • Remote - Canada • Principal Product Manager • Staff Software Engineer - Security & Privacy • Remote - Canada • Remote - Canada • Senior Software Engineer II, Developer Experience / Operational Excellence • Senior Software Engineer II, Developer Experience, Operational Excellence - US/Canada Eastern Time Zone • Remote - Canada; Remote - US • London - UK2; Remote - UK • Procurement • Procurement Analyst II • Remote - Mexico • Product Marketing • Sr. Product Marketing Manager - Smart Trailers & Connected Equipment • Staff Product Marketing Manager • Staff Product Marketing Manager - AI • Senior Product Marketing Manager, Market and Competitive Intelligence • San Francisco, CA, United States • Product Specialists • Specialist Seller - Enterprise • Specialist Seller, Mid-Market • Specialist Seller - Core, Enterprise • Product • Principal Product Manager - Maintenance • Remote - Canada • R&D Ops • Sr Product Operations Manager • Recruiting • Recruiter - GTM • Remote - Mexico • Sales Recruiter - EMEA (AE & ADR Focus) • London, England, United Kingdom • GTM Sourcer • GTM Sourcer • Recruiting Coordinator • Senior Program Manager, Talent Attraction • Renewals • Renewal Account Executive - Enterprise • Renewals Account Executive - Mid-Market - Mexico • Remote - Mexico • Renewals Manager, US Mid-Market • Renewals Program Manager (Enablement & Execution) • Renewals Retention Manager (Renewals Strategy Specialist) • Renewals Account Executive - Enterprise - Mexico • Remote - Mexico • Strategic Enterprise Renewal Account Executive • Sr. Renewals Digital Experience Specialist • Revenue Operations • Senior Software Engineer, AI Platform • Senior Sales Quality Program Manager • Remote - Canada • Remote - Canada • Remote - Canada • Remote - Canada • Senior Knowledge Management Specialist • Sr. Analyst, Sales Operations • Remote - Mexico • Senior Manager, GTM Programs • Senior Program Manager - Sales Programs (Transformational) • Remote - Canada • Sales Tools & Strategy Manager • Sales Operations Manager • Remote - Canada • Sales Operations Analyst • Sr. Program Manager - Customer Success Programs • Remote - Canada • Software Engineer II, AI Platform • Sr. QA Analyst - Deal Support • Remote - Mexico • Enablement Business Partner – Customer Success • Data Engineer II • Sales Operations Coordinator • Remote - Mexico • Sr. Pipeline Programs Analyst • Proposal Writer • Remote - Canada • Senior Program Manager, Sales Programs – AI • Sr. Revenue Tools Product Manager I • STCE & Maintenance • Senior Mobile Software Engineer - BLE / Connectivity • Remote - Canada • Electrical Engineering Co-Op • San Francisco - SF9 • Staff Software Engineer - CAM • Sr. Automation Engineer (Infra) • Safety AI • Staff ML Engineer - ML Infrastructure • Senior Manager, Computer Vision • Remote - Canada • Remote - Canada • Safety • Staff Software Engineer - Safety AI • Senior Machine Learning Engineer - Edge AI • Senior/Principal Product Manager - Safety AI • Remote - Canada • Sr. Product Manager I, In-vehicle Experience • Sales Business Operations • Business Operations Manager - GTM • Sales Engineering • Sales Engineer II - Specialist • Sales Engineer, Public Sector Enterprise Core - Remote US Northeast • Sales Engineer, Enterprise - US West • Enterprise Core Sales Engineer, Public Sector - Remote US MST/PST • Sales Engineer - Enterprise, TOLA • Field Sales Engineer II, Enterprise-Midwest/Northeast • Mid-Market Sales Engineer - US North East • Remote - Toronto • Sales Engineer, Enterprise- Mexico • Remote - Mexico • Sales Engineer - EMEA Specialists • Partner Solutions Sales Engineer • Field Sales Engineer II, Enterprise-Northeast • Sales Engineer 4 - Associate Specialist • Partner Specialist SE - Public Sector • Sales Engineer - Mid-Market, ET • Sales Engineer - Mid-Market, CT/MT • Sales Engineer - Mid-Market, PT • Sales Engineer I, SE Desk ET • Enterprise Core Sales Engineer • Sales Exec Admin • Sr. Executive Assistant • Sales Strategy • Senior Sales Strategy Manager, New Product • Sales Operations and Strategy Manager • Remote - Canada • Senior Sales Planning and Strategy Manager • Sales • Business Value Strategist • Account Development Representative • Mexico City, Mexico • Account Development Representative - UK • Account Development Representative - DACH • Remote - Germany • Commercial Account Executive • Canada - Remote • Vancouver, Canada • Calgary, Canada • Montreal, Québec • Québec City, Québec • Mid-Market Account Executive - UK&I • London - UK2; London, England, United Kingdom • Mid-Market Account Executive - Mexico • Remote - Mexico • Account Executive, Commercial • Los Angeles, CA • Salt Lake City, UT • Phoenix, Arizona • Core Enterprise Account Executive EST/CST - Remote • Core Enterprise Account Executive EST/CST - Remote - Chicago, IL • Core Enterprise Account Executive EST/CST - Remote - Austin, TX • Core Enterprise Account Executive EST/CST - Remote - Dallas, TX • Core Enterprise Account Executive EST/CST - Remote - Houston, TX • Core Enterprise Account Executive EST/CST - Remote - Minneapolis, MN • Core Enterprise Account Executive EST/CST - Remote - Iowa • Core Enterprise Account Executive EST/CST - Remote - Wisconsin • Core Enterprise Account Executive EST/CST - Remote - Indiana • Core Enterprise Account Executive EST/CST - Remote - Michigan • Core Enterprise Account Executive EST/CST - Remote - Ohio • Core Enterprise Account Executive EST/CST - Remote - Louisiana • Core Enterprise Account Executive EST/CST - Remote - Oklahoma • Core Enterprise Account Executive EST/CST - Remote - Kansas • Core Enterprise Account Executive EST/CST - Remote - Missouri • Core Enterprise Account Executive EST/CST - Remote - Arkansas • Core Enterprise Account Executive EST/CST - Remote - Mississippi • Core Enterprise Account Executive EST/CST - Remote - Alabama • Core Enterprise Account Executive MST/PST - North Dakota • Core Enterprise Account Executive MST/PST - South Dakota • Remote - South Dakota • Core Enterprise Account Executive MST/PST - Nebraska • Core Enterprise Account Executive EST/CST - Remote Pennsylvania • Core Enterprise Account Executive EST/CST - Remote Vermont • Major Account Executive • Remote - Toronto • Mexico Major AE • Remote - Mexico • Select Major Account Executive (CST) • Remote - Chicago • Select Major Account Executive (EST) • Remote - Montreal • Mid-Market Account Executive - French Fluent • Remote - Montreal • Mid-Market Account Executive - Calgary • Remote - Calgary • Account Executive, Mid Market (TOLA) • Account Executive, Mid Market (West) • Account Executive, Mid Market (Midwest) • Account Executive, Mid Market (Northeast) • Account Executive, Mid Market (Southeast) • Mid-Market Account Executive - Public Sector • Remote - Dallas • Remote - Chicago • Software Engineering • Senior Software Engineer II - Mobile Platform • Supply Chain • Sr. Global Supply Manager I • Global Operations Rotation Program • Supply Chain - Summer Intern • Senior Supply Chain Manager • Support • Senior Instructional Designer • Bengaluru - BLR1 • AI Self-Service Program Manager • Remote - Canada • Senior Business Intelligence Analyst • Remote - Mexico • L1 Technical Support • Remote - Mexico • Customer Support Specialist • Remote - Mexico • L1 Associate Technical Support • Remote - Mexico • Remote - Mexico • L1 Senior Technical Support • Remote - Mexico • Remote - Canada • Senior Escalation Specialist • Remote - Mexico • Sr. Support Tools Product Manager • Remote - Toronto • Technical Support Engineer • Senior Knowledge Developer • Remote - Mexico • Bilingual Customer Support Specialist • Technical Account Manager • Remote - Mexico • Technical Support Engineer – Mobile Apps and Compliance • Remote - Canada • Technical Support Engineer III • Bengaluru - BLR1 • Remote - Mexico • Remote - Canada • Remote - Mexico • Technical Support Supervisor • Bengaluru - BLR1 • Technical Account Manager IV • Bengaluru - BLR1 • Customer Support Specialist IV-2 • Bengaluru - BLR1 • Strategic Program Manager • Technical Support Specialist • Bengaluru - BLR1 • Telematics • Staff Software Engineer - Sustainability • Senior Software Engineer - Route Execution • Remote - Canada • US Commercial AE1 • US Enterprise Sales • Remote - Mexico • US Mid Market AE2 • Public Sector Mid-Market Regional Sales Manager. • Remote - NYC; Remote - SF Bay Area; Remote - TX • US Public Sector • Enterprise Core Account Executive - Public Sector • Account Development Representative4 jobs • Business Systems7 jobs • Business Technology2 jobs • Business Value & Strategy1 job • Corporate Accounting4 jobs • Corporate Marketing5 jobs • Customer Success37 jobs • Early Career2 jobs • Engineering Support1 job • Finance Transformation3 jobs • Global Ops Engineering3 jobs • Growth Marketing2 jobs • Hardware Engineering7 jobs • IT Security5 jobs • Information Technology7 jobs • Marketing Systems & Intelligence10 jobs • Operations Management2 jobs • Partner Sales4 jobs • Payroll and Equity4 jobs • People Experience3 jobs • Platform20 jobs • Procurement1 job • Product Marketing5 jobs • Product Specialists3 jobs • Recruiting7 jobs • Revenue Operations35 jobs • STCE & Maintenance5 jobs • Safety AI4 jobs • Sales Business Operations1 job • Sales Engineering21 jobs • Sales Exec Admin1 job • Sales Strategy6 jobs • Software Engineering1 job • Supply Chain5 jobs • Telematics4 jobs • US Commercial AE11 job • US Enterprise Sales1 job • US Mid Market AE21 job • US Public Sector1 job • Atlanta, GA(1 job) • Atlanta, Georgia, United States(5 jobs) • Austin, TX(1 job) • Bengaluru - BLR1(11 jobs) • Boston, MA(1 job) • Calgary, Canada(1 job) • Canada - Remote(1 job) • Chicago, IL(1 job) • Columbus, OH(1 job) • Dallas, TX(1 job) • Denver, CO(1 job) • Houston, Texas(1 job) • Las Vegas, NV(1 job) • London - UK2(3 jobs) • London - UK2; London, England, United Kingdom(1 job) • London, England, United Kingdom(8 jobs) • London, England, United Kingdom; Remote - UK(1 job) • Los Angeles, CA(1 job) • Mexico City, Mexico(1 job) • Minneapolis, MN(1 job) • Montreal, Québec(1 job) • Phoenix, Arizona(1 job) • Phoenix, Arizona, United States(2 jobs) • Portland, OR(1 job) • Québec City, Québec(1 job) • Remote - AR(1 job) • Remote - CO(1 job) • Remote - Canada; Remote - US(1 job) • Remote - Dallas(1 job) • Remote - Edmonton(1 job) • Remote - IN Metro(1 job) • Remote - LA(1 job) • Remote - MN(1 job) • Remote - MS(1 job) • Remote - NC(1 job) • Remote - ND(1 job) • Remote - NY(1 job) • Remote - NYC(1 job) • Remote - NYC; Remote - SF Bay Area; Remote - TX(1 job) • Remote - OR(1 job) • Remote - PA Metro(1 job) • Remote - Poland(1 job) • Remote - South Dakota(1 job) • Remote - VA(1 job) • Remote - VT(1 job) • Salt Lake City, UT(1 job) • San Diego, CA(1 job) • San Francisco - SF9(8 jobs) • San Francisco, CA, United States(3 jobs) • Seattle, WA(1 job) • Toronto, Canada(1 job) • Vancouver, Canada(1 job)
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