delinea - Customer Success Manager
Requirements
• BA/BS preferred or equivalent experience • 5+ years of experience in a similar role as a Customer Success Manager • Knowledgeable in privilege access management and cybersecurity best practices preferred • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus • Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors. • Ability to understand business objectives and success criteria to deliver product value • Competency with Salesforce and Customer Success Management platforms • Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment • Excellent verbal and written communication skills
Responsibilities
• Manage a portfolio of Enterprise accounts and serve as the primary point of contact. • Drive onboarding, product adoption, track customer business objectives and goals. • Lead regular customer check-in tracking customer success plans along with quarterly business reviews. • Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan. • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders • Cross-functional alignment on upcoming renewals and potential expansions. • Acts with urgency and provide continuous customer communication on customer requests. • Develop, prepare, and nurture customers for advocacy
Benefits
• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. • We invest in people who are smart, self-motivated, and collaborative. • What we offer in return is meaningful work, a culture of innovation and great career progression. • At Delinea, our core values are STRONG and guide our behaviors and success: • Spirited - We bring energy and passion to everything we do • Trust - We act with integrity and deliver on our commitments • Respect - We listen, value different perspectives, and work as one team • Ownership - We take initiative and follow through • Nimble - We adapt quickly in a fast-changing environment • Global - We embrace diverse people and ideas to drive better outcomes • We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. • We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
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