MariaDB plc - Enterprise Customer Success Manager
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 2-4 Years of experience in customer facing roles within enterprise software • Fluent in Korean / and ability to speak and write in English • Always represent the company in a knowledgeable and professional manner. • Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills. • Excellent time management and organization skills. • Ability to develop and maintain C-Level relationships. • Ability to deliver custom ROI analysis for your customer portfolio. • Comprehensive understanding of customer success principles. • Strong understanding of MariaDB features, architecture, and common use cases in enterprise solutions. • Can speak to new features and quickly speak to new releases of MariaDB. • High attention to detail. • Proficient in identifying and understanding complex business needs as it relates to MariaDB. • Location - South Korea (Remote) • Location • Travel - Up to 40% within region • Travel
Responsibilities
• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. • Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value. • Formulate an ongoing meeting cadence with the assigned portfolio. • Become a trusted advisor and advocate for customers within the company. • Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities. • Identify proactive opportunities to work with and provide value to customers. • Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact. • Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance. • Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities. • Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc). • Responsible for measuring, managing, and improving customer health, engagement, and value realization. • Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio. • Articulate growth plans, expectations, and successes; documented and tracked within success plans. • Effectively communicate customer needs to other parts of the business and act as a customer champion within the company. • Work collaboratively and influence other departments to promote customer satisfaction and success. • Manage and maintain customer portfolio in achieving the company's Net Retention goals.
Benefits
• Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.
No credit card. Takes 10 seconds.