MariaDB plc - Enterprise Customer Success Manager - GridGain
Requirements
• Always represent the company in a knowledgeable and professional manner. • Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills. • Excellent time management and organization skills. • 2-4 Years of experience in customer facing roles within enterprise software. • Preferred 1-2 Years of technical experience in technical support roles within IT • Ability to develop and maintain C-Level relationships. • Ability to deliver custom ROI analysis for your customer portfolio. • Comprehensive understanding of customer success principles. • Strong understanding of MariaDB & GridGain features, architecture, Apache Ignite ecosystem, and common use cases in enterprise, high-throughput solutions. • Can speak to new features and quickly speak to new releases of MariaDB & GridGain software and enterprise extensions. • High attention to detail. • Proficient in identifying and understanding complex business needs as it relates to Maria DB and / or GridGain environments. • Location & Job Info • Full-Time - Remote - US
Responsibilities
• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. • Guide new customers through onboarding for MariaDB and / or GridGain deployments, consulting on best practices to ensure customers receive maximum performance and value. • Formulate an ongoing meeting cadence with the assigned portfolio. • Become a trusted advisor and advocate for customers within the company. • Understand customers data management strategies effectively articulating additional improvements and/or new strategies leveraging MariaDB & GridGain capabilities. • Identify proactive opportunities to work with and provide value to customers. • Proactively address customer experience issues early, collaborating with Technical Resources to understand their customer's issue, and assisting as an escalation point of contact. • Work with Solutions Engineers and Professional Services to determine appropriate services for solution upgrades, topology changes, migrations, deployments, and/or maintenance. • Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities. • Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc). • Responsible for measuring, managing, and improving customer health, engagement, and value realization. • Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio. • Articulate growth plans, expectations, and successes; documented and tracked within success plans. • Effectively communicate customer needs to other parts of the business and act as a customer champion within the company. • Work collaboratively and influence other departments to promote customer satisfaction and success. • Manage and maintain customer portfolio in achieving the company's Net Retention goals.
Benefits
• The annual anticipated U.S. base salary range for this full-time position is $70,000-75,000, plus $30,000-$32,000 bonus. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. Salaries for candidates outside the U.S. will vary based on local compensation structures. • In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB’s total rewards package. We provide a competitive benefits package additional benefits includes health insurance, life, and disability insurance, funds toward professional development resources, Flexible Paid Time Off (FPTO), paid holidays, 401 (k), and parental leave, a massive degree of flexibility and freedom, just to name a few!
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT