Encoura - Help Desk Customer Service Advisor

• You’ll be in a fast paced 3 day training program with hands-on, real-world learning to build proficiency quickly. • Ongoing coaching and support from experienced team members will help you succeed as you settle into the role. • The hourly pay rate for this non-exempt position is $15. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in addition to base pay. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. • The hourly pay rate for this non-exempt position is $15 • This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. • Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. • Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.