airdna - Product Support Specialist - Adapt (LATAM & Caribbean)

Remote - (LATAM)2w ago

Remote Mid LATAM Software Support Specialist Customer Support Specialist SQL Python hypothesis Close

Requirements

• 2+ years in technical support, SaaS product support, or another analytical, customer-facing role. Tier 2 support folks ready to level up, we're looking at you! • SQL proficiency. You can write queries against a live database to find what you need. • Working knowledge of Python. You're comfortable reading existing code and working with datasets. You don't need to be a developer. • Hands-on experience with APIs and log analysis. • Strong quantitative reasoning. Percentages, averages, and rates are second nature, and you spot a number that can't possibly be right. • Structured problem-solving. You break a vague complaint into a testable hypothesis instead of guessing. • A gift for translating tech into plain language. You can explain to a non-technical host why their rates look different than they expected, clearly, warmly, and in just a few sentences. • Excellent verbal and written English. • Composure with frustrated customers, and the honesty to own a mistake without over-promising a fix. • Follow-through. You close loops without being chased. • Willingness to work hours that overlap with US Eastern and European business time. • ## Here's what you can expect from us:

Benefits

• Eligible for annual bonus • Take time off when you need it • Continuing education stipend • Individual growth plan to progress in the role • Talented international team and a vibrant work environment • Language lessons with Yolk Academy (GR-SP-IT-FR) • Fully remote work from anywhere in Latin America or the Caribbean • A ground-floor seat on a brand-new pod, with real ownership from day one • ## Hiring Process: • First stage: Interview with the People Team at AirDNA (Online - 30 min) • Second stage: Technical take-home assessment (SQL exercises against a live database + Python exercises using a sample dataset, completed on your own time) • Final stage: Technical panel interview with the Hiring Manager and team (Online - 60 min) • The AirDNA Team • We're a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We're risk takers. We care about each other and lend helping hands all day, every day.