Twilio - Principal Presales Engineer, Product Specialist
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs). • Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language. • Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks. • Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience. • Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization. • Ability to communicate complex technical concepts clearly to technical and executive audiences. • Strong collaboration and influencing skills across sales, engineering, and product stakeholders. • Desired: • Experience working in an overlay or specialist pre-sales capacity. • Experience collaborating with Product on roadmap or positioning. • Prior exposure to Twilio products or other CPaaS platforms. • Business-level proficiency in Spanish. • Location • This role will be remote, and based in Brazil. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
Responsibilities
• Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI • Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win • Support core sales and solutions engineering team members on value-selling strategies and complex solution sales • Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption. • Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles. • Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. • Stay alert to recruitment fraud • We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps..
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT