Pro members applied to this job 36 hours before you saw itGet Pro ›

bhg-inc - Application Support Engineer Team Lead

Remote - USA *$25k - $25k2d ago

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. • 6+ years of experience supporting and/or managing third-party enterprise server and cloud application platforms, such as Salesforce, Aha!, Jira Software, Jira Service Management, Confluence, Azure DevOps, and GitHub. • 3+ years of experience managing, developing, and leading professional Application Support team members. • 1+ years of experience interacting with senior leadership at the Director level or above. • 5+ years of experience working with modern development tools and technologies, including Microsoft .NET/C#, Azure Cloud, PHP, full-stack architecture, AWS, or Google Cloud. • 5+ years of experience working with SDLC methodologies, including Waterfall, Scrum, and Kanban, along with standard Agile tools. • 4+ years of advanced SQL and/or SOQL experience, including complex joins, stored procedures, and other advanced database concepts. • 2+ years of experience with programming or scripting languages such as Java, Python, PowerShell, JavaScript, JQL, AQL, Apex, or similar technologies. • 4+ years of experience creating technical documentation or standard operating procedures related to IT operations and support. • Experience leading complex, cross-functional projects and working with third-party vendor support. • Strong customer service, troubleshooting, problem-solving, and written and verbal communication skills, with the ability to effectively partner across technical and non-technical teams. • Familiarity with collaboration and enterprise tools such as Microsoft Teams, Microsoft Office, Jira Software, Jira Service Management, and Confluence. • Ability to work flexible hours when needed, including occasional early mornings, evenings, and weekends, and participate in an on-call rotation. • Travel requirement: All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration. • Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future. • ITIL/change management knowledge or certification. • Linux knowledge. • Salesforce administrator and/or developer experience. • Familiarity with SonarQube, Posit/RStudio, DocuWare, and VMware. • Life at BHG Financial

Responsibilities

• Lead the day-to-day operations of the Application Support team, providing technical guidance, mentorship, and support while helping team members grow their skills and knowledge. • Maintain, support, and improve internal and third-party enterprise applications while ensuring reliable integrations and data flow between systems. • Monitor application support queues, ticket volume, and trends to identify emerging issues, balance workloads, and maintain strong team performance. • Troubleshoot and resolve complex technical issues and system errors, serving as an escalation point for difficult or sensitive application issues. • Partner with Engineering, Product, and other cross-functional teams to communicate incidents, workarounds, resolutions, and timelines while driving a positive customer experience. • Serve as a subject matter expert for enterprise applications, including Jira Software, Jira Service Management, Confluence, and other business-critical platforms. • Develop and maintain technical documentation, standard operating procedures, system configurations, and support processes, while identifying opportunities to train team members and stakeholders. • Drive IT support best practices, including incident escalation, change control compliance, application availability, capacity planning, and continuous process improvement. • Lead and support cross-functional projects, coordinating resources, timelines, deliverables, risks, and project status to ensure key milestones are met. • Collaborate with third-party vendors and internal stakeholders to troubleshoot issues, evaluate tools, implement improvements, and support upgrades and integrations.

Benefits

• We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include: • Medical/Rx/Dental/Vision coverage for employees and their eligible family members • Competitive PTO and vacation policies • 1 Friday off each month for Wellness Weekends • Company 401(k) plan with employer contributions after one year • Company-sponsored training and certification opportunities • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses • Ongoing volunteer opportunities to give back to the community through our BHG Cares program • If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!