pointclickcare - (US) Software Implementation Consultant
Requirements
• Post-secondary education in business or technology related field (preferred) • Excellent communication, organizational and collaboration skills • Previous experience configuring or implementing a software solution, database testing and end-user support, preferred • Strong analytical and problem-solving skills • Demonstrated attention to detail and quality validation process adherence • Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence • Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time • Proven ability to take accountability for a project, demonstrating initiative, and delivering on • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills • 2-4+ years in a software implementation role • Healthcare market experience, preferred • At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals • Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value • Translate technical requirements and execute system configuration setup • Ensure data quality, integrity, and security requirements for all customer databases • Assess and validate the implementation plan and manage communication among project stakeholders • Troubleshoot and resolve configuration issues with great attention to detail • Update and maintain training databases to incorporate new product releases, enhancements, and leading practices • Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes • Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. • Test, pilot, and document new professional services offerings • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes • When needed, travel to customer on-site locations to lead and direct meetings and presentations
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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