sagetap - Customer Support Specialist
Requirements
• Strong written and verbal communication skills • Highly organized with strong attention to detail • Calm, thoughtful, and solutions-oriented under pressure • Comfortable learning new systems and troubleshooting issues • Strong follow-through and accountability • Experience with Intercom or support platforms is a plus • Excited to work in a collaborative, early-stage startup environment
Responsibilities
• Manage inbound support requests through Intercom and other support channels • Respond to customer questions with care, clarity, and professionalism • Troubleshoot platform issues and escalate bugs or technical problems when needed • Support the Sage verification process and review application details for accuracy • Maintain organized records and support documentation • Help build and improve self-service support resources and FAQs • Identify recurring customer pain points and share feedback with Product and Operations teams • Partner cross-functionally to improve the overall customer experience • Support operational projects and administrative tasks as needed
Benefits
• $50K – $80K • Offers Equity • The total rewards package at Sagetap includes base salary, equity (stock options), and benefits.Our cash compensation and equity ranges are based on market data pulled from Pave.Offers are based on demonstrated experience, expertise, and performance in our interview process, as well as your geographic location and internal pay equity. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • We won't call without scheduling with you first, but this allows us a way to contact you for phone interviews or updates during the process! • If you don't have a resume, please navigate to your LinkedIn profile page, choose 'resources' in the top box, and select 'save to PDF' and upload the document here! • or drag and drop here
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