vetcove - Manager, Customer Support

• Act as the “Voice of CX", raising key needs during planning • Partner with Leadership to understand the business processes, pain points, and goals of the organization • Manage a team of support associates, provide training, onboarding, and measure performance • Interview and help scale the support team • Maintain and promote company best practices and standards for support • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools • Work with vendor and industry partners to streamline communication and alerts between systems • Help to continuously develop and expand processes in order to streamline CX workflows • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills • Tech/start-up work experience is a plus but not required • The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. • In addition to base compensation, Vetcove offers a comprehensive benefits • package. Please refer to the “Benefits (Full Time Roles)” section above for more