every-io - Customer Success PM
Requirements
• Bachelor's degree in a technical field or equivalent professional experience. • Passion for delivering exceptional customer experiences and driving continuous product improvement. • Strong understanding of software development lifecycles and product management methodologies (or willingness to learn)
Responsibilities
• Customer Success (75% initially): • Act as the primary technical point of contact for an assigned portfolio of customers. • Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions. • Provide expert-level technical support, troubleshooting, and issue resolution for existing customers. • Develop a deep understanding of customer needs, challenges, and desired outcomes. • Collaborate closely with cross-functional teams to advocate for customer requirements. • Product Design and Management (25% initially): • Analyze customer feedback, usage data, and support tickets to identify areas for product improvement and automation. • Work closely with engineering teams to design and implement features that streamline customer onboarding and address recurring issues across our back-office offerings. • Continuously evaluate and enhance product documentation, training materials, and self-service resources. • Contribute to the product roadmap by prioritizing and defining requirements that enhance customer experiences.
Benefits
• Be part of a mission-driven startup solving real problems for founders • Work alongside experienced builders in a low-ego, high-ownership environment • Competitive comp + meaningful equity • Great health benefits, flexible hours, generous PTO
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