Netomi - IT Operations Manager
Requirements
• 5–8+ years of experience in IT Operations, IT Support, or Systems Administration • Experience managing IT in a high-growth, SaaS, or remote-first environment • Hands-on administrative experience with: • ○Google Workspace, Azure AD, MS 365 • ○Endpoint management tools (e.g., Jamf, Kandji, Intune) • ○Ticketing systems (e.g., Jira, Zendesk, ServiceNow) • Strong understanding of IT security best practices and access management • Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks. • Demonstrated experience maintaining IT controls and supporting internal and external audits. • Experience working in highly regulated industries such as healthcare, financial services, insurance, or government. • Experience supporting distributed/global teams • A hands-on operator who enjoys solving problems and supporting teams / team members • Organized and detail-oriented with strong execution skills • Comfortable working in a dynamic, evolving, and global environment • Collaborative and service-oriented with strong communication skills • Relentlessly proactive—you identify issues before they become problems
Responsibilities
• IT Operations & End-User Support • Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce • Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction • Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access • Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs. • Systems, Security & Infrastructure Management • Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools) • Maintain system reliability, performance, and uptime across all internal tools • Closely partner with Compliance team to enforce IT security policies and best practices • Support audits (e.g., SOC 2) by maintaining documentation, controls, and system integrity • Ensure secure device management, data protection, and access controls • Ensure systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services, insurance, and government • Process & Automation • Build and scale IT processes and workflows for a growing organization • Identify opportunities to automate repetitive tasks and improve efficiency • Standardize onboarding, asset management, and support processes • Vendor & Asset Management • Manage IT vendors, licenses, and subscriptions • Track and maintain IT asset inventory across devices and systems • Optimize costs while maintaining high-quality tooling and support • Cross-Functional Collaboration • Partner with HR/People Ops on onboarding/offboarding to ensure a smooth employee experience and adherence to compliance best practices • Collaborate with Compliance, Engineering, and DevOps teams on tooling, access, and infrastructure needs • Support global teams across time zones and regions
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