NICE - Lead Client Services Project Manager, CX
Requirements
• 8+ years of project management experience leading complex, customer‑facing software delivery projects. • Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies. • Experience delivering technical, SaaS, and AI/GenAI projects. • Strong analytical skills with a track record of managing risks, revenue, and escalations. • Excellent communication & expectation management • Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI). • PMP certification required.
Benefits
• This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
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