Foodsmart - Clinical Program Manager
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Requirements
• Education: Bachelor’s degree in Healthcare Administration, Business, or a related field preferred • Experience: 3+ years of project management or operations experience in a healthcare setting. • Technical Savvy: Intermediate to advanced proficiency in Excel/Google Sheets (VLOOKUPs, Pivot Tables, data visualization) and experience with PM tools (Asana, ClickUp, Salesforce or similar preferred). • The "Quarterback" Mindset: Proven ability to lead through influence, navigate ambiguity, and make decisions with minimal direction. • Communication: Exceptional relationship-building skills; able to translate complex operational needs into clear action items for different stakeholders. • Familiarity with Medicare and Medicaid health plans and populations • Experience with Quality Improvement (Lean, Six Sigma) or EHR systems • Clinical experience as a dietitian and/or clinical workflow mapping • PMP or equivalent • Project Management certification • $70,000 - $80,000 a year • Role: Clinical Program Manager • Base Salary Range: $70,000-80,000 + performance-based bonus
Responsibilities
• Client Launch Ownership: Lead the implementation of new client launches, mapping out clinical workflows and serving as the primary bridge between clients, dietitians, and clinical operations to ensure seamless onboarding. • Client Success Management: Provide ongoing oversight of client success by monitoring clinical KPIs and supply and demand needs. • Cross-Functional Coordination: Act as the central point of contact for Clinical Ops, Client Success, Training, Sales, and Credentialing, ensuring all deliverables and information are synced across teams. • Project Management & Accountability: Develop and maintain high-detail project plans (timelines, milestones, resource allocation). Proactively identify risks and hold team members accountable to critical deadlines. • Data Analysis: Use Excel/Google Sheets to perform intermediate data analysis on program performance, outcomes, and operational efficiency to drive evidence-based adjustments. • Network Support: Collaborate with our Registered Dietitian (RD) network to facilitate training, troubleshoot implementation hurdles, and integrate provider feedback into program enhancements. • Regulatory Alignment: Coordinate with our Credentialing team to ensure all programs align with healthcare regulations, with a specific focus on the unique requirements of Medicare and Medicaid populations, at both state and national levels.
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