Acquisition.com - Director of Client Growth
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Requirements
• Experience managing and scaling a team of 5+ client-facing team members with clear ownership of performance and outcomes • Proven ownership of retention and expansion metrics such as NRR, GRR, or renewal rate in a revenue-carrying role • Experience building and operating systems inside a CRM such as HubSpot, including workflows, automation, and reporting • Track record of designing structured client journeys or lifecycle programs that improve retention and expansion • Strong operator with the ability to implement systems, drive adoption, and hold teams accountable to execution standards • Grow Net Revenue Retention in line with company targets through consistent renewals and expansion • Maintain ≤10% client cancellation rate through proactive management and early intervention • Achieve ≥60% client ascension across Advisory Practice programs • Deliver ≥90% CSAT and ≥70% NPS at key client touchpoints • Ensure ≥95% of workflows and client interactions are completed within defined SLAs • Scale the Client Growth team while increasing clients managed per advisor without reducing service quality • Monday through Friday, 8:00 AM - 5:00 PM MST, with flexibility to support hours associated with workshops or special events. • Because we're client-first, urgent requests may occasionally require support outside this window. “Logging off” typically aligns with completing priority tasks and meeting immediate client needs. • Las Vegas, NV (Onsite) • Support for relocation may be provided
Responsibilities
• Build and lead the Client Growth function, including team structure, hiring, coaching, and performance management for Client Growth Advisors • Define and own the client journey from onboarding through renewal and expansion, ensuring every transition has a clear next step and owner • Own Net Revenue Retention by driving renewals, expansions, and churn prevention across the client base • Design and operate a tiered service model that defines how clients are supported across human-led and system-driven workflows • Own HubSpot as the business owner, including workflow design, automation logic, and reporting on client health and revenue risk • Implement and enforce structured workflows, including use of system-generated insights and clear escalation paths for at-risk clients
Benefits
• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). • We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: • Flexible Unlimited Paid Time Off and Company-wide Holidays • Employer sponsored Medical, Dental, & Vision plans • $1,950 annual Employer HSA contribution • FSA options including dependent care • Employee assistance program and mental health resources • Employer match program for 401(k), eligible for both Traditional and Roth accounts • $1,200 annual wellness reimbursement through JOON https://joon.io/ that supports health, family care, pet care, fitness, and more! • For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas • Benefits eligibility applies only to full-time roles. • ACQ CORE VALUES: • COMPETITIVE GREATNESS • Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. • Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. • UNIMPEACHABLE CHARACTER • Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.
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