NexGen Cloud - Platform Operations Lead
Requirements
• Experience with GPU, high-performance compute, cloud infrastructure or managed infrastructure platforms • Exposure to Kubernetes, OpenStack, Grafana, Windmill automation platforms or infrastructure-as-code tooling • Experience helping build or mature 24/7 support, NOC, SRE or technical operations capabilities • Experience designing self-service tooling for support, operations or customer-facing teams
Responsibilities
• Rather than a long checklist, here's what success in this role looks like: • Build and improve scalable infrastructure operations processes that support a growing cloud platform • Enable customer-facing and operational teams with secure automation, diagnostics, tooling and clear workflows • Reduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutions • Support the rollout and readiness of new infrastructure environments, working closely with Infrastructure, DevOps and Engineering teams • Improve observability, incident response and operational documentation across production environments • Design and maintain runbooks, escalation paths and ownership models between technical and customer-facing teams • Evaluate new tools, vendors or approaches that could improve operational efficiency, reliability or scale • Coach and enable teams to adopt automation-first ways of working • Act as a bridge between technical infrastructure teams and the teams supporting customers day to day • We're more interested in how you think and work than in a perfect CV. You'll likely bring a combination of the following: • Essential • Strong background in infrastructure, cloud operations, DevOps, platform engineering or operational engineering • Experience supporting production environments where reliability, incident response and operational discipline matter • Proven ability to design or implement automation that reduces manual operational workload • Strong scripting, tooling or workflow automation skills, with an emphasis on clarity, maintainability and security • Experience working across multiple technical and non-technical teams to improve processes and outcomes • Familiarity with observability, monitoring, infrastructure platforms or orchestration technologies • Ability to operate both hands-on and strategically in a fast-moving scale-up environment • Strong documentation, communication and problem-solving skills • A sense of ownership and accountability for operational outcomes
Benefits
• Competitive salary and annual discretionary bonus scheme • Employee wellbeing benefits • 25 days of holiday, plus public holidays • Flexible working arrangements (remote or hybrid, depending on role and location) • Real ownership and autonomy, with the trust to take initiative and experiment • The opportunity to make a visible, meaningful impact as we scale • Clear career progression and growth opportunities in a fast-growing company • A collaborative, international culture built on trust, transparency, and ownership • The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues • MORE INFORMATION • Head over to our NexGen Cloud careers page to view current openings and follow us on LinkedIn and X to learn more about our journey, newest releases and hear exciting news in the neocloud space.
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