Natera - Senior Manager, Operational Excellence and Process Engineering

• Directly manage and develop a team of Laboratory Systems Scientists responsible for laboratory systems implementation, process engineering, validation activities, and operational support. • Provide coaching, mentorship, performance management, and career development to team members. • Establish team priorities, allocate resources, and ensure successful execution of operational and strategic initiatives under the direction of the Director of Laboratory Operations. • Lead implementation and optimization of laboratory systems including automation platforms, laboratory software solutions, assay chemistry changes, laboratory workflows, and operational infrastructure. • Support operational rollout of new assays, platforms, workflows, software solutions and clinical partnerships into the clinical production environments. • Partner cross-functionally to ensure successful technology transfer, user adoption, training, and operational readiness. • Identify process bottlenecks, operational risk, and system inefficiencies through analysis of operational and analytical performance data. • Lead structured problem-solving and root cause investigations to resolve complex operational issues and implement sustainable corrective actions. • Oversee execution of validation, verification, and performance qualification activities for laboratory systems, automation platforms, instrumentation/equipment, and operational workflows as assigned. • Ensure laboratory systems and operational processes align with CAP, CLIA, NYSDOH, GxP and applicable regulatory requirements. • Collaborate with cross functional stakeholders to define system requirements and operational priorities translating operational needs into functional requirements and scalable process solutions. • Support development and monitoring of KPIs, dashboards, and operational metrics related to laboratory systems, workflow performance, quality, and throughput as assigned utilizing operational data to identify trends, evaluate system effectiveness, and drive data-informed process improvements. • Support change control activities and ensure proper documentation of operational and system modifications. • Serve as a senior operational and technical resource for laboratory systems and process engineering initiatives. • As required, participate in internal and external audits. • Bachelor’s degree in Life Sciences, Engineering, Computer Science, or related field required; advanced degree preferred. • 8+ years of relevant laboratory experience in diagnostics, life sciences, or related field; advanced degree preferred. • 4+ years of direct people management experience leading technical or operational teams. • 3+ years of experience in regulated laboratory environments (CAP, CLIA, NYSDOH, GxP, or ISO 13485/15189). • Strong expertise in laboratory systems, automation, or software integration, with demonstrated success leading cross-functional system implementation or process optimization projects. • Proven ability to lead, design, execute, and document PQ, verification, and validation studies in compliance with regulatory requirements. • Strong understanding of developing LIMS, digital workflow tools, equipment management systems, and laboratory informatics platforms. • Expertise in systems thinking and strategic problem-solving skills, able to anticipate downstream impacts and propose scalable solutions. • Excellent cross-functional collaboration skills with ability to balance scientific, technical, and business requirements. • Experience supporting or leading tech transfer and process scaling initiatives in a dynamic laboratory setting. • Strong written and verbal communication skills with ability to draft technical reports, SOPs, and training documentation. • Demonstrated ability to manage multiple operational initiatives concurrently. • Proven ability to operation effectively in fast-paced, high-growth organizations and with supporting teams through significant organizational change. • A flexible, self-starter mindset with the ability to manage multiple priorities in a fast-paced startup environment. • OUR OPPORTUNITY • OUR OPPORTUNITY • Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. • The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.