Sardine - Technical Professional Services Lead

• Draft and manage statements of work for customizations, white labels, builds for clients, and change orders • Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria • Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs • Build a sardineAI preferred/certified Integration partner program. • Build and maintain a vetted network of specialized contractors and consultants capable of delivering custom fintech implementations - Source, screen, and onboard new contractors; negotiate rates and establish master service agreements (MSAs) • Match contractor skills and availability to incoming project requirements • Manage contractor performance, provide feedback, and maintain a quality scorecard system • Ensure all contractors meet compliance, security, and regulatory requirements relevant to financial services • Oversee project execution to ensure on-time, on-budget, and on-quality delivery • Serve as the escalation point for project issues and client concerns • Conduct project retrospectives and implement continuous improvement practices • Own the end-to-end billing process for contractor engagements, including time tracking, invoice review, and payment processing • Manage project budgets, track margins, and report on the profitability of the professional services book of business • Coordinate with finance and accounting to ensure accurate revenue recognition and contractor payables • Build and refine operational processes, tools, and templates to scale the professional services function • Develop and maintain reporting dashboards to track utilization, project health, and financial performance