Latitude IT Solutions - ServiceNow Technical Lead
Requirements
• 10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD. • Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration. • Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management. • Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management. • Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization. • Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations. • Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges. • Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels. • Experience leading technical teams and managing large-scale ServiceNow implementations. • Existing Public Trust Clearance or Ability to Obtain an NIH Badge. • ServiceNow certifications, such as Certified Implementation Specialist (CIS) for ITSM, HRSD, or SPM. • Experience with federal government clients or public sector environments. • Familiarity with ITIL best practices and frameworks. • Experience with Agile or DevOps methodologies. • Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information • Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.
Responsibilities
• Oversee the design, development, and implementation of ServiceNow solutions across multiple modules including CMDB, ITSM, SPM, and HRSD. • Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives. • Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans. • Ensure successful deployment and integration of ServiceNow modules while maintaining alignment with best practices and organizational standards. • Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) for accurate and reliable data. • Drive adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery. • Support SPM and HRSD module implementations to streamline operations and improve user experience. • Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures. • Mentor and guide junior developers and administrators in fostering a culture of technical excellence and collaboration. • Stay updated with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.
Benefits
• Medical, Vision, Dental • Paid Vacation & Sick Time • Paid Federal Holidays • 401k Retirement Plan with 100% Company Matching • Employer Paid Life Insurance • Continued Education Assistance • Employee Assistance Program (EAP) • Health Savings Account (HSA) • Caregiver Support Program • Adoption Assistance Program
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