Sierra - Agent Experience Designer, Voice (Multilingual)

• 3+ years experience in experience or conversation design in a hands-on product craft role. • Strong regional and multilingual instincts; high taste and high rigor for language, including: English (UK/International), French, German, Spanish, Italian, Portuguese, Arabic, Dutch and Nordic languages. • Ability to handle multiple customer contexts simultaneously while staying organized. • Confidence working directly with customer stakeholders in co-creation settings. • Experience with speech synthesis and conversational agents. • Deep expertise with EMEA language families. • Familiarity with provider and voice evaluation. • Linguistics, sound editing, and/or musical background. • Experience enabling other teams via playbooks, training, and internal tooling. • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. • Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. • Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.