Chime Financial, Inc - Sr. Instructional Designer, Learning Operations

• Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes. • Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives. • Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning • Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training. • Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences. • Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience. • You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture. • Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences. • 7+  years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions • Experience analyzing source material and creating design documents to share with developers • Experience leveraging AI tools in your daily workflow to accelerate learning outputs, while evaluating those outputs to maintain learning quality and business outcomes • Experience working in an agile and waterfall (ADDIE) design environment • Excellent communication and relationship skills with strong capabilities to partner with team members across all levels. • Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements. • Demonstrated experience designing and developing high-impact blended learning solutions in  2 or more learning authoring tools: i.e.  Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc. • Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks. • Experience driving outcomes through vendor partnerships and contact centers is a plus. • Strong aptitude in graphic design, video and audio production is a plus. • Ability and willingness to travel domestically and internationally, approx. 10% of the time. • #LI-Remote #LI-LB1 • Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. • $116,000—$160,000 USD