Grafana Labs - Senior Field Engineer
Responsibilities
• Maintain the Field Engineering infrastructure including the pre-sales Demo Kit application and infrastructure, as well as custom demo applications and deployment tools for workshops and custom engagements. • Implement and maintain operational dashboards and alerts for Field Engineering infrastructure. • Designing, developing, and delivering compelling product demos to add to the demo kit library • Creating and delivering Training Materials, and Product workshops to the SEs, customers, and the community • Overtime become a SME on one or more of our products enabling you to assist the field with deep dive technical meetings, large strategic POV’s, blogs, webinars and more • What Makes You a Great Fit: • 5+ years of technical experience, serving as a SRE, Developer, Architect and/or successful presales Solution Architect. OSS selling experience is a plus. • Large-scale distributed systems: Proven track record deploying, operating, and maintaining highly distributed, multi-region platforms in production. • Enterprise product engineering: Software engineering experience delivering at least one enterprise-grade product (design, implementation, code reviews, maintenance). • Major cloud expertise: Deep hands-on proficiency with at least one CSP (AWS, Azure, or GCP), including IAM, networking, compute, storage, and managed services, including IAC tools such as Terraform. • High availability and resilience: Designing and running HA systems (multi-AZ/region, redundancy, health checks, graceful SLOs and reliability practices: Defining SLOs/SLIs, managing error budgets, and driving reliability roadmaps. • CI/CD and deployment strategies: Automated pipelines, canary/blue-green rollouts, safe rollbacks, and feature flags. • Performance and capacity: Load testing, capacity planning, bottleneck analysis, and cost/performance optimization. • Effective communication and documentation: Clear runbooks, design docs, and cross-team collaboration. • Deep understanding of Kubernetes • Professionally familiar with observability platforms, eg. Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc. • Experience building and delivering technical content for technical audiences. This includes Workshops, Demos, Decks, Webinars, Videos etc.
Benefits
• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • 100% Remote, Global Culture - • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Scaling Organization • Transparent Communication – Expect open decision-making and regular company-wide updates. • Transparent Communication • Innovation-Driven – Autonomy and support to ship great work and try new things. • Innovation-Driven • Open Source Roots – Built on community-driven values that shape how we work. • Open Source Roots • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Career Growth Pathways • Approachable Leadership – Transparent execs who are involved, visible, and human. • Approachable Leadership • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • Passionate People • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • In-Person onboarding • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. • Balance is Key
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