Turing - Technical Program Manager
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Requirements
• 7+ years of Program Management & Product Management experience at a high-growth product-based startup, preferably at the intersection of technology and operations. • Problem Solving: Ability to identify and analyze complex business challenges (e.g., technical, operational, or client issues) and break them into smaller, manageable problems. • Problem Solving: • Roadmap & Strategic Planning: Experience creating and maintaining a product roadmap, adjusting it based on changing priorities, feedback, and unforeseen challenges. • Roadmap & Strategic Planning: • Cross-functional collaboration: Ability to build strong relationships with multiple stakeholders, including developers, designers, marketing, sales, and leadership teams. • Cross-functional collaboration: • Stakeholder Communication: Excellent communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical stakeholders. • Stakeholder Communication: • Operational Leadership: Experience in overseeing the execution of operational processes and improving workflows for maximum efficiency. • Operational Leadership: • Project Management Tools: Proficiency in using tools such as JIRA to manage tasks, track progress, and report on project status. • Project Management Tools: • Data Analysis & Reporting: Advanced skills in Excel for data analysis, reporting, and decision-making. • Data Analysis & Reporting: • SQL: Strong understanding of SQL for querying databases and analyzing data. • Technical Understanding: Familiarity with the technical aspects of product development, including software architecture, APIs, and cloud infrastructure, to effectively communicate with development teams. • Technical Understanding: • Values: • Values: • We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. • We are client first • We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection • We work at Start-Up Speed: • We are Al forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. • We are Al forward: • Advantages of joining Turing: • Amazing work culture (Super collaborative & supportive work environment; 5 days a week) • Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience) • Competitive compensation • Flexible working hours
Responsibilities
• Problem Definition & Analysis: Lead the identification and definition of complex business challenges, whether they arise from delivery challenges (resource bottlenecks, technical obstacles) or customer-side issues (usability, satisfaction). Break down these challenges into smaller, manageable components and align teams toward clear goals and outcomes. • Problem Definition & Analysis: • Product Roadmap Management: Develop and maintain the product roadmap, aligning it with organizational goals. Adjust and adapt the roadmap based on changing business priorities, feedback from stakeholders, or unforeseen challenges. • Product Roadmap Management: • Customer-Centric Product Development: Develop a deep understanding of the product’s value to customers and clients. Ensure the product addresses customer pain points and drives business growth. Ensure that features and updates meet customer expectations. • Customer-Centric Product Development: • Operational Oversight: Oversee the execution of operational processes, ensuring all teams are aligned and accountable for meeting program objectives. Track progress and continually optimize workflows to enhance productivity and performance. • Operational Oversight: • Stakeholder Management & Communication: Actively manage relationships with key stakeholders, including development teams, designers, marketing, sales, customer support, and leadership. Facilitate clear and effective communication across teams to ensure alignment on goals and progress. • Stakeholder Management & Communication: • Program Strategy & Reporting: Articulate complex business problems, product strategies, and program progress to both technical and non-technical stakeholders in a clear, concise, and compelling manner. Provide regular updates on program status, roadblocks, and solutions. • Program Strategy & Reporting: • Continuous Improvement: Proactively seek opportunities to improve the product and processes, drawing from customer feedback, performance metrics, and lessons learned. Drive ongoing optimization efforts to enhance product performance and user experience. • Continuous Improvement:
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