Mighty Networks - Senior Software Engineer, Full-Stack
Requirements
• Proven experience in Customer Success, with a track record of delivering exceptional results for clients. • Strong organizational and relationship-building skills, with the ability to manage complex client relationships and navigate challenging conversations effectively. • Experience managing high-value accounts, demonstrating the ability to help successful brands, entrepreneurs, and creators build incredible businesses through the power of community. • A proactive and dynamic approach, thriving in a fast-paced, rapidly growing environment, and constantly seeking ways to enhance impact and value creation. • Curiosity and active listening skills, with a passion for community-powered businesses and a desire to be part of building a new and critical team at a pioneering startup. • Confidence in executive communication, both with high-profile Hosts and internal leaders, ensuring clear and effective dialogue. • A desire to drive innovation, helping creators, entrepreneurs, and brands make the biggest impact in 2025 and beyond. • Ability to implement feedback loops to capture customer insights and inform product development and service enhancements. • An entrepreneurial mindset — you understand what it takes to build something from nothing, which gives you a natural empathy for the creators, entrepreneurs, and brands you'll serve. • A genuine curiosity about AI-driven solutions, consistently exploring how emerging tools can enhance customer outcomes, streamline your own workflows, and unlock new ways for community-powered businesses to grow and thrive.
Responsibilities
• Contract Preparation & Support • Prepare, review, and process contracts, order forms, and renewal agreements for Sales and Customer Success teams • Track contract status through the sales and renewal cycle, coordinating with internal stakeholders as needed • CRM Data Management (HubSpot) • Perform data validation and quality audits within HubSpot across contacts, companies, and deal records • Support internal user training for Sales and Customer Success teams on HubSpot best practices • Dashboard & Reporting • Build and maintain sales and CS dashboards in HubSpot tracking pipeline health, quota attainment, and renewal rates • Respond to data requests from Sales, CS, and leadership with timely and accurate analysis • Conduct sales cycle analyses, win/loss reviews, and rep productivity assessments • Monitor data quality to ensure dashboard accuracy and reliability • Process Improvement • Process Improvement • Evaluate current sales and renewal workflows and identify opportunities for automation or standardization • Implement improvements using HubSpot workflows, sequences, and integrations to streamline the sales/renewal cycle • Maintain process documentation, playbooks, and SOPs • Invoicing • Issue and follow up on outstanding invoices via AR management system (Upflow) • Communicate with customers via email on collections and work with Sales/Customer Success to resolve outstanding balances
Benefits
• A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking. • Comprehensive benefits, including health, vision, dental, and paid time off. • Clear opportunities for professional growth, including leadership pathways and skill development support. • The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next. • Compensation: The base salary for this role ranges from $20,000–$35,000 USD, with exact compensation based on location, experience, and cost of living.
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