SanMar- External - Customer Outreach Specialist

Remote$52k - $72k3w ago

Remote Junior WW Associate Customer Support Specialist Zoom Excel B2B Microsoft Office PowerPoint

Responsibilities

• Comply with all policies and standards. • What Are We Looking For? • Associate's Degree in business, sales, or related field or equivalent experience Preferred • 4-6 years experience in outbound calling or inside sales preferably within the B2B sector • Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone. • Ability to quickly learn and articulate product features and benefits. • Self-motivated and able to work independently. • Strong organizational and time management skills. • Able to manage multiple assignments and systems simultaneously. • Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) with strong typing and accuracy skills. 1-3 Years experience using Salesforce, ODY. • Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations. • Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic. • Ability to travel 1-5 times per year (What's Our Offer? • Salary Range: You`ll earn between $25.00 - $34.65 (WA, NJ); $22.88 - $31.70 (MN, NV, TX, VA); $22.00 - $30.49 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience. • Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary. • Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Benefits

• Salary Range: You`ll earn between $25.00 - $34.65 (WA, NJ); $22.88 - $31.70 (MN, NV, TX, VA); $22.00 - $30.49 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience. • Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary. • Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. • Comprehensive medical, dental, and vision benefits • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle • Short/long-term disability coverage • Paid maternity/paternity leave • What Should You Expect? • Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions. • Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special. Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.