Healthie - Staff Engineer, Automation

• Build and expand Healthie’s customer-facing workflow automation capabilities, enabling healthcare organizations to automate operational and clinical workflows directly within the Healthie platform. • Develop new automation triggers and actions across core product areas, including scheduling, charting, billing, messaging, and patient engagement, helping customers reduce manual work and streamline care delivery. • Engineer reliable, scalable automation infrastructure, including retries, idempotency, error handling, failure visibility, and clear customer-facing feedback when automated workflows don't execute as expected. • Ship an intuitive, scalable, and error-free Automation builder that enables Healthie customers to create, configure, and manage workflows without requiring technical expertise. • Identify and implement opportunities to leverage AI, LLM APIs, and intelligent workflow orchestration to deliver smarter, more adaptive automation capabilities that improve customer efficiency and operational outcomes. • Collaborate cross-functionally with Engineering, Product, Security, and Operations to ensure automation capabilities are secure, scalable, and seamlessly integrated across the Healthie platform. • Own the end-to-end technical delivery of customer-facing automation features, from architecture and development through deployment, monitoring, and optimization, while establishing reusable frameworks, engineering standards, and best practices. • 8+ years of professional software engineering experience, including significant hands-on experience designing and implementing production-grade automation solutions. • Experience building and running event-driven or workflow systems in production, including on-call responsibility for them. • Comfort working in Rails or a similar backend framework. • Experience handling the unglamorous parts of integration work: webhooks, queues, duplicate events, rate limits, and partial failures. • Ability to explain technical tradeoffs to non-engineers, in writing or in person. • Experience with cloud infrastructure, preferably AWS, and modern CI/CD tooling. • Familiarity with workflow orchestration, job scheduling, event-driven architectures, and automation frameworks. • Experience working with relational databases such as PostgreSQL and background processing systems such as Redis or Sidekiq. • Demonstrated ability to independently identify opportunities, design technical solutions, and deliver measurable improvements. • Strong troubleshooting skills and an understanding of observability, system reliability, and production operations. • Excellent communication skills and the ability to collaborate across technical and nontechnical teams.