Solution Engineer

OnHiresEurope3w ago

In Office EMEA Cryptocurrency Fintech Integration Engineer Solutions Engineer Documentation Prospecting Client Onboarding Go

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Requirements

Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment.
Hands-on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure.
Strong background in client-facing roles, pre-sales, and technical support.
Ability to read, understand, and explain API documentation.
Demonstrated ability to manage technical integrations end-to-end.
Perfect English — written and verbal.
Excellent communication skills, capable of interacting with both technical and non-technical stakeholders.
Strong problem-solving ability with a structured and analytical approach.
High ownership mindset: able to drive integrations to completion without micromanagement.
Ability to operate in a fast-paced, high-expectation environment.
Professionalism, reliability, and a positive, solution-oriented mindset.

Responsibilities

Pre-Sales & Demo
Deliver high-quality product demos to prospects and clients.
Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle.
Translate business requirements into technical recommendations for clients.
Integrations & Go-Live
Lead the full technical onboarding process for their clients.
Review and validate integration designs, API flows, and implementation approaches.
Work directly with client developers to ensure smooth, correct, and efficient integration.
Own the go-live process, from first call to successful production launch.
Ensure clients follow best practices when integrating with CRMs, back-office systems, wallets, and payment flows.
Technical Expertise
Become an expert in their API, documentation, architecture, and workflows.
Translate complex technical concepts into clear, actionable guidance for non-technical clients.
Investigate, troubleshoot, and resolve integration-related issues.
Collaborate with internal product & engineering teams to escalate or resolve technical blockers.
Client Support & Success
Act as the primary technical point of contact for clients during onboarding and integration.
Support Technical Account Managers with technical clarifications and operational questions.
Advise customers on best practices for crypto payment infrastructure, security, and integrations.
Ensure that every client receives a professional, structured, and reliable technical experience.
Vendor & Partner Coordination
Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks.
Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.